The Brief
Like shampooing your hair is so difficult… not.
This has to be the most patronising reply we’ve had to date!
The Loony Letter
Dear Sir/Madam,
I bought a bottle of your Garnier Fructis Fortifying Shampoo today, but cannot seem to find detailed instructions on how to use the product.
I would be most grateful if you could write back with details of how I should use the shampoo.
Best wishes,
Bill Bennett
The Reply
Dear Mr Bennett
Thank you for your letter dated, 26 December 2003 regarding Fructis Shampoo 200ml.
The application advice is shown at the back of the bottle, you need to apply the shampoo to wet hair and assage in till you achieve a lather, and rinse.
Thankyou for your contact, if I can be of any further assistance please do not hesitate to contact me on 0845 399 0104.
Yours sincerely,
Justine Tarsky
Consumer Advisory Department
The Review
Patronising to the extreme, the addition of a phone number in this reply is almost begging for us to phone up “Justine Tarsky” and get her to give directions down the phone while in the bath. Although thinking about it, phoning random women while nude in the bath could be seen as a bit perverted. Ah well.
