The Brief
OK, so it’s not their fault that the opticians didn’t have my glasses in stock. So what – they should still pay for it!
Well, it’s worth a try.
The Loony Letter
Dear Sir/Madam
Yesterday I went to the opticians on one of your buses. The opticians didn’t have the glasses I wanted so I have to go again next week. Can I get a refund on my bus ticket please?
Thank you for you help.
Sincerely,
Bill Bennett
The Reply
Dear Mr Bennett
Thank you for your letter of 20 December which I have asked the Managing Director of your local office to deal with.
You should receive a response from his office early in the New Year.
Yours sincerely
Moir Lockhead
Chief Executive
followed by…
Dear Mr Bennett
I refer to the letter from our Chief Executive dated 24 December and I would offer my apologies for the lengthy delay in replying to you.
I was sorry to hear that your trip from Williton to Minehead on 19 December was unsuccessful because your optician did not have the spectacles you required.
However, I regret that as your bus journey was provided to you as advertised and scheduled, we carried out the service for which you paid a bus fare, and consequently I am not able to agree to a refund.
Yours sincerely
Paul Jenkins
Operational Director
The Review
Ah well, it was worth a go. We’re suprised though, that it went to the Chief Executive’s office, and didn’t get shot down in flames by a local dogsbody…
