The Brief
Do EasyJet hold their passengers in planes against their will as part of a world domination plan? Is there an ulterior motive?
The Loony Letters
Dear Friend,
I flew with you recently, and the flight was very good except for that I was late getting to my appointment at the laser eye surgery because you were late letting me out of the plane. The hostess said it was because the door was stuck, but is there the possibility of an ulterior motive?
Yours truly,
Bill Bennett
The Reply
Dear Mr Bennett
Thank you for your letter dated 20 December.
Please accept our sincere apologies for the delay to passengers disembarking from your recent flight. Rest assured that if the cabin crew member gave the reason for the delay being a problem with the door this was real reason for the delay. The crew have duties to perform once the passengers have gone, getting the plane ready for it’s next journey, so it is in their interest to have passengers disembark as quickly as possible.
Should you require any further assistance please do not hesitate to contact us.
Yours sincerely
Roz Peel
Customer Support Agent
The Review
Don’t you just love it when a company apologies for something that never happened? Maybe we could get them to apologise for the decapitation of Mother Teresa or something.
Hello
What a great idea for a site – and slogan! I laughed at some of the responses, and appreciate your dedication in putting them on a website.
However, is the error in easyJet’s letter theirs (if so it went unreported) – or a typo on your part copying it? The letter is too small to read on the graphic. It says [sic] “getting the plane ready for it’s next journey”. Clearly, they should be reported to the Apostrophe Monitoring Council for misuse. They surely meant the possessive adjective “its”.
Please let me know.
With best wishes for many future successes,
Mark